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Product Reviews:
Delonghi BCO264B Esclusivo Cafe Nero Combo Coffee and Espresso Maker |
Rating: 2 (out of 5)
Summary: It's great when it works
Comments: We had Delonghi BCO264B combination for over a year. Last week, once of a sudden, the drip coffee part simply stopped working. No warning, no signs..
However, when it worked it was great. We're looking for a different combination machine now, however it almost all probably will not be another DeLonghi product. |
Rating: 1 (out of 5)
Summary: do not waste your money!! Breaks or stops working in a month or so
Comments: I went through a few of these within a month of owning it. I received it damaged got a replacement and that1lasted less than a month then another and another and finally1worked for alalmost all a year and that1broke too. You have to ship the unit at your expense e time as well and at 20+ pounds its expensive to ship and my closest place was a 2 hour drive.
it does not make quality espresso at all its more like coffee even with premium beans that are ground just before brewing.
Their customer service is useless as well they do not know anything about their units or making espresso.
spend a couple hundred more and purchase a higher quality1that will last. |
Rating: 1 (out of 5)
Summary: Warning: If anything goes wrong, the warranty is worthless!!
Comments: Although their coffeemakers do an excellent job of making coffee, DeLonghi WILL USE ANY EXCUSE NOT TO HONOR THE WARRANTY IF ANYTHING GOES WRONG!! Here's my experience: When I ordered my coffeemaker from DeLonghi, it was "backordered" and took over a month to ship. A little over 10 months after I received it, the coffeemaker broke!! (The heater coil went out and
it would no longer make coffee.) Since it had been over a year since I ORDERED it, they said the one-year warranty was expired, despite the fact I had proof I had received it less than a year before (I still had the shipping confirmation). I explained this numerous times. For a couple of months, the various people I talked to kept telling me they would "look into it", however they never called back. Finally, when it actually WAS over a year since I had received the coffeemaker, when I called to check on the status of my warranty claim, they said, "Your warranty has expired. You've had this coffeemaker over1year. There is nothing we can do." I highly endorse you find a coffeemaker from a manufacturer that stands behind their product!! I have a Cuisinart now, and it is WONDERFUL!! |
Rating: 4 (out of 5)
Summary: Simple however Effective
Comments: I had originally purchased the Krups version of their fanciest dual machine and it arrived non-functional with a display and howevertons that were a little too "Star Trek" for me anyway...in fact, they did not function at all. The Delonghi Caffe Nero (so far) has been straighforward, easy to use, and produces great coffee and espresso. The quality of the coffee is moderate-high and I am impressed with its strength selection system (a simple knob) and the mechanism by which it brews. No bells or whistles to confuse me. I did think initially that the permanent filter might be difficult to clean however not so far. However, the heat resistant coffee pot has an interesting design and a strange top which snaps on somewhat awkwardly and appears vulnerable to breaking however otherwise I have not found any major flaws with this machine as of yet.
great coffee, great espresso, easy to use, easy to program for the next day. We'll see... |
Rating: 5 (out of 5)
Summary: Great machine!! I love it!!
Comments: This honestly was a great machine. I know that there were some negative reviews about this product, however for1month now, I have been using and loving this machine. Works great, couldn't ask for more!! Thanks!! |
