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Product Reviews:
Linksys RT31P2 Wired Router for Vonage Internet Phone Service |
Rating: 3 (out of 5)
Summary: Excellent function for years and then disaster!!
Comments: I purchased my unit from Vonage in July 2005. I paid a $40 setup fee and they sent the package. Ething has been fantastic until a week ago. Now the unit has stopped giving a dial tone and I am finding out what all the negative reviews are about. This unit only works with Vonage and Vonage tech support is slow and terrible. All they seem to know how to do is unplug things. It is clear to me the device has malfunctioned since all my network is fine save the phone.
Not sure I need this anymore with Comcast phones available and cell phones so cheap. Pity. I liked the service however the tech support is not great. |
Rating: 1 (out of 5)
Summary: Worst Customer Service Ever - almost all Disappointing
Comments: When I terminated Vonage service, they charged the disconnection fee of around $30.00; however, they never advertise this anywhere. I was not aware of the hidden fees by vonage. I am outraged by this.
It took me alalmost all 20 minutes to tell them I want to disconnect the service, however the operator would not accept this and wasted lots of my time, and I had to tell them again and again that I just want to disconnect the service, finally they did.
Now that I do not have vongage anymore, they have bombarded my mailbox with specials, and they need to stop this as well.
I am not endorseing Vonage to anyone, especially because of bad support.
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Rating: 2 (out of 5)
Summary: phone ports die
Comments: I got this unit with my Vonage service. After about a year, phone port 1 went bad so Vonage moved my service to port 2. Now, about 2 years into my service, port 2 will go non-functional for hours at a time. I went through extensive troubleshooting with Vonage and the diagnosis was that the Linksys unit was defective.2years is an unacceptable life span, as far as I am concerned. By the way, the router portion of this unit has never shown any problems. |
Rating: 5 (out of 5)
Summary: RT31P2 Linksys with Via-Talk Upstate NY USA
Comments: I use this router with Via-Talk upstate NY.
Once I got it up & going it works great!!
I like Via-Talk. If I am talking a technical issue it
is lots easier when the person your talking to
speaks & understands English. Via-Talk is less $$ too.
I got my router from Via-Talk directly. |
Rating: 2 (out of 5)
Summary: Crap!!
Comments: Got the router, installed it, used it with Vonage for last 2 years:
1) Slow to reboot
2) Have to reboot after E configuration screen.
3) Drops your calls when rebooting (some routers do not!!)
4) E 2-3 months the router gets "constipated" and gets sluggish and unreliable requiring a HARD reset and reconfiguration (see #2 above).
5) This model is LOCKED to Vonage service.... can not change Voip service supplyrs.
6) After 2 years the router simply quit working. All the lights work, however it doesn't route anymore and it doesn't let you make phone calls anymore.
7) Small glitches with its routing ability. The more configuration you do, the slower the routing becomes. underpowered processor doing the routing.
So yes, Vonage is inexpensive phone service.... however when you have to purchase a new router e 1-2 years it isn't as cheap as you initially think!!!! |
