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Product Reviews:
DeLonghi DSM5 5-Quart Stand Mixer, Stainless Steel |
Rating: 1 (out of 5)
Summary: Terrible product, terrible customer support
Comments: My mother purchased the DeLonghi mixer DSM-7 (same as this except for 7 quarts instead of 5) on Amazon for my wife and within 6 months it stopped working (a gear that protects the motor broke). I called up Amazon who told me it had been too long and that we needed to deal with DeLonghi. I then took the mixer into a service center about 75 miles away (!!). The service center did not finish fixing it (due to approval, part receiving, etc) until 2 months (!!) later. I then purchased it up and brought it home only to have the machine break down again after 2 uses!!!! My wife did not even use it for anything heavy-duty and did not even use the full 7 quarts.
I then called DeLonghi today asking them to take it back. They wouldn't and told me that I could potentially be going back to the service center over and over according to their "warranty" (regardless of the same thing breaking over and over). Also, go to the DeLonghi website and try to find this mixer. You *will not* be able to. Hmmm... I wonder why.
Do not purchase this mixer (DSM-5)or its 7-quart version and do not use DeLonghi products in general. They do NOT stand by their products. (Unless you like travelling to far off service centers or blowing over 400 dollars).
Oh and btw, our Kitchen Aid that we were replacing is still doing fine after 8 years!! (We also purchased it at Bed Bath and Beyond who stand by what they sell) |
Rating: 5 (out of 5)
Summary: Best for the price
Comments: Replaced previous2weak Kitchen Aids after the motors in it burnt. This machine is better looking, modern looking than the Kitchen Aids and with twice as much power. Unlike Kitchen Aids you do not have to wait, and turn off the machine e2minutes after kneading the dough. This has an automatic shut off feature that turns the motor off if overhead. This has not happened to me yet though.
The only thing that I liked better in Kitchen Aid is -- it swept the bowl clean with its advanced planetary motion on mixing, whipping, and kneading. This machine leaves a tiny bit on the bottom or sides, so it may require you to scrape the bowl e once a while. however I will settle for that knowing this machine will turn on e time I turn it on.
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Rating: 1 (out of 5)
Summary: Delonghi has no support network
Comments: Delonghi makes a great mixer however what happens when it breaks? Mine broke (motor) and it has been a year ordeal so far. Delonghi relies on service centers with limited experience and bad customer service (probably the cheapest). Go for a brand with an established service network or you will end up with a big beautiful paperweight. |
Rating: 5 (out of 5)
Summary: I love it
Comments: I ordered this product twice. The 1st time from different seller, and it was an open box item . The price was right, however the mixer was not. So, after I admired design, I purchased it for the function, and it had to be returned. Kudos to the seller, ething went smooth. Then I checked on other stand mixers, and I still liked DeLonghi the best. I bake a lot, bread and cookies, and with an extra bowl (that is not offer through The Amazon and I can not figure why, when there is a bowl for DSM7), I was able to go through the almost all complicated cake ("Opera). I had to scrub walls of the bowl working with flat beater, however other than that, mixer was gliding through all jobs for a great half an hour without overheating. The splash guard was big enough to add hot sugar syrup, or any other powdery ingredient. Mixer did not move an inch mixing3pounds of flour for bread, and was quiet. So far so great, however for the real evaluation ask me in10years!! |
Rating: 3 (out of 5)
Summary: Non Stick finish peels
Comments: Great Mixer, however, the non stick finish on the flat beater and dough hook started peeling off (BAD) within 2 uses!! Delonghi would NOT respond to numerous inquiries about replacements. I got the run around for MONTHS. They would take information then say they would call back. Did this NUMEROUS times. It's been alalmost all 2 years now with it just sitting. So, I have the choice....either purchase replacements, or sell what has become a boat anchor. Basically, if you can live with the "I do not care" customer service from this company and are fortunate enough not to have a problem, then I'd say purchase it. |
