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Product Reviews:
Black & Decker HS1000 Handy Steamer with Flavor Scenter Screen |
Rating: 1 (out of 5)
Summary: Returning item. Poor quality Poor Service
Comments: Strike 1: Poor design
Lid doesn't fit steamer basket. The lid is slightly more oval than the steamer basket and so it doesn't line up correctly. You need a lid that adheres to the steamer basket to lock in the steam.
How lame can you be in quality design?
I am suprised because I have always trusted the Black and Decker name.
Strike 2: Service Center at doesn't answer phone during stated hours of operation.
Tried calling the 800 231 9786 service phone number at 7:30pm PST tonight to see if they would send me replacement lid, however their office is closed. The service number says thay are open until 11pm EST. Lame.
I am going to repackage and return to Amazon. do not need the hassle. I'll purchase another brand.
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Rating: 5 (out of 5)
Summary: New shape same great results
Comments: Had a B&D steamer for years however the large bowl cracked. It was still operable however I wanted to replace it. The new steamer has a different (oval) configuration, and requires the use of the flavor assembly in order for the business end to work. The "flavor assembly" allows you to add herbs or other stuff to flavor what you are steaming. It's alittle corroded after only 3 uses (I added nothing to the actual flavor screen,however the steam probably corroded it a little.) No matter. For the price it is an excellent way to prepare rice with never, never a sticky mess. Go for it. |
Rating: 5 (out of 5)
Summary: Steamer
Comments: I had been looking and looking in all the local stores for this item for months because the1I had was ding a slow death and we had had it for alalmost all 20 years. I love to steam my veggies and this product has done a great job. I like the added feature of being able to add water without taking the entire item apart. |
Rating: 2 (out of 5)
Summary: What happened to the quality and design from previous model
Comments: I have used the Black & Decker steamers e other day for 14 years. They last about 7 years of heavy usage. Unfortunately, I tried my new1with a new design. How do I get water into the little spout, it's really tough. I asked my wife and she said, no big deal, then proceeded to spill water all over the place and had to mop the water up. Why go backward in a design? And the the water tray was empty before I did a minimum amount of rice. That's never happened before on my older model, even for double the amount of rice. Do I have to stand and watch it now? I have to work and watching a steamer steam is not cost effective and boring. The instructions say I can add more rice to the cup, however it doesn't tell me the time. The timing is different than my old1so do I have to guess the time? I never use the flavor scent so I toss it immediately. I can not on the new1since the basket will not fit if removed. There were2nice finger holds under the older version to easily lift the entire unit. They disappeared and I can not get my fat fingers under the unit now. How am I supposed to pick it up? The plastic steamer basket is really flimsy now. I do not think it's going to last 7 years of e other day usage this time. The clear plastic unit is flimsy as well.It did the steaming ok, however I burned myself trying to get the unit to the sink and the top off. If you have a perfect design, why go backward? That's why popular car companies stick with the design that works and only modify slightly with improvements. They do not leave cup holders out of the new models and forget to include power stearing.
I have purchased many of these units for friends over the years and highly endorse them. What happened? |
Rating: 5 (out of 5)
Summary: Blacck & Decker steamer
Comments: I have had 2 B&D steamers in the past - gave1to my mother to encourage them to steam veggies and she decided she loved it. Recently gave my second1to my Dad and his wife as my Dad was discovered to have diabetes and encouraged them to use it and they love all the variations of cooking that can be done with a steamer - so ordered a new1for me. I am a little bit discontented with the quality and desig of this B&D steamer compared to my 2 older models. It steams well and the oval shape is more user friendly- however if you are going to add any extra water to it through the spout on the side for that purpose - you must 1st lift off the hot top part which is not a safe operation and empty the catch basin part because if you do not it will run over with the addition of the extra water steaming off!! I wish they still made the older round model and I am glad that I gave those to the folks I was encouraging to use a steamer because they are sturdier and easier to use. |
