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Product Reviews:
Worx 13-Amp 16-Inch Electric Lawn Mower #WG712 |
Rating: 5 (out of 5)
Summary: Great purchase!!
Comments: We are happy with our lawnmower. It has a nice ergonimic design and is much higher quality than some of the other electric mowers we tried out. Love the mulching feature. You can not even see the mulch and is great for the grass. It is quieter than gas powered and more compact. Just make sure you have a heavy duty power cord to plug it into. We were using an older extension cord and the mower did not work propoerly. purchased a brand new cord and haven't had any problems since. |
Rating: 2 (out of 5)
Summary: Piece O Junk, Avoid....Dangerous Item
Comments: hard to push, that roller on back is unnessary, had to mow backwards, why they make electrics mowers out of cheap plastic, I do not know. brackets that go around front tires are cracked and wheels are wobbley and ready to fall off, impossible to assemble grass catcher box, (who tested that?), not real powerful, kept switching off...best thing is the Italian design, couldn't resist because it was so cute. Guess I'll get a grass hog something not as cute however more reliable |
Rating: 1 (out of 5)
Summary: Couldn't agree more about the SWITCH!!
Comments: It is small and it is light and yes it is toy like, however that wasn't the problem. The switch failed over and over. It is fundamentally a flawed design. Customer support is missing from the equation which makes the switch problem intolerable. |
Rating: 1 (out of 5)
Summary: Worx worked for a month then quit.
Comments: If only I had read more of the1star reviews before purchase!! I thought this would be the perfect mower for a retiring, petite lady with a small yard!! It would have been if it worked!! Yes days after the 30 day warranty expired the machine stopped working. I took it to a reputable lawn mower repair shop and they found a spring was out of place they remedied that and I took it home to use. It started up however died after mowing just a little. I took it back to the repair shop and they informed me the switch was shot, so I had them replace it. The mower still would not start and on inspection it was found that the motor was burned out, the owner of the repair shop, said it was not worth fixing.
After an extensive amount of time searching for an Amazon customer service number, I finally found a toll free contact number. My 1st call to CS, I was advised that they would accept the return however they needed the order# and email address. Since I was at work, I said I would call back later with that information. My second call to Amazon CS, I was advised, Amazon would not do anything because the 30 day warranty had expired. I was advised to call the manufacturer. After waiting for this CSR to give me the contact number to pursue with the manufacutere, I was disconnected. I called a third time and asked to speak with a supervisor and the CSR tried to dissuade me from talking with a supervisor, however he did put me on hold. After holding 5 minutes, I realized I had wasted enough time trying to attempt resolution so I hung up. At that point I decided to call my credit card carrier to lodge a dispute.
Did I mention this was my 1st purchase from Amazon? My daughter has purchased many items in the past and has been pleased. Considering the bad experience to date with the product and I amazon customer service, this will almost all likely be the last time I purchase from Amazon. From reading other posts from customers that had similar issues with this model, Amazon should consider removing the item from its inventory. |
Rating: 1 (out of 5)
Summary: Do not purchase this mower!!
Comments: purchased it in April, broke in June. Like alot of other people reviewing this product, the start switch broke. Bad design!! Take it apart and you will see.
Made in italy and as reliable as a fiat. I would hope with all the complaints a redesign has been completed by now. It does a great job on a flat, small yard. If you do not fit that criteria, electric isn't for you. at least not yet. My saving grace...I purchased it at Costco!! They took it back. Thank you Costco. |
